FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders are processed within 1–2 business days and delivered within 5–7 business days across Canada. Expedited options are available at checkout.

Do you offer free shipping?
Yes! We offer free shipping on orders over a certain amount. Check our shipping policy for current thresholds.

Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Products

Are your products safe for pets?
Yes — every product at Petsamar is carefully selected with your pet's health and safety in mind. We only carry items we'd trust for our own pets.

What if a product doesn't work for my pet?
We want you and your pet to be happy! If a product isn't the right fit, reach out to us at support@petsamar.com and we'll make it right.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of purchase for unused items in their original packaging. Please contact us at support@petsamar.com to start a return or see our Return & Refund Policy.

How long does a refund take?
Refunds are typically processed within 5–7 business days after we receive your return.

Contact Us

How can I reach you?
You can email us anytime at support@petsamar.com. We aim to respond within 1–2 business days.